98k FAQ —
All your Answers here

To create an account on 98k, you need an active mobile number or email address and a strong password. Registration takes just two minutes — fill in the required details and verify with an OTP.

First, make sure you're entering the correct password and ID. Clear your browser cache and try again. After five consecutive failed attempts, your account will be locked for 30 minutes. If you're still having trouble after that, contact live chat support.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email and a reset OTP will be sent to you. Verify the OTP and set a new password. The whole process typically takes 3–5 minutes.

No. Under 98k's rules, each person may only hold one account. Creating multiple accounts may result in all accounts being suspended and any deposited funds being forfeited.

After logging in, you can update your name, email, and other details from the "Profile" or "Account Settings" section. To change your mobile number, you'll need to contact the support team — identity verification will be required.

98k supports deposits via bKash, Nagad, Rocket, Upay, and various bank transfers. Cryptocurrency transactions are also supported. For the latest list of payment methods, on the deposit page here.

The minimum deposit on 98k varies by payment method. Generally, you can start from as low as 100 BDT via bKash or Nagad. Visit the deposit page for the exact amounts.

Mobile banking (bKash, Nagad, Rocket) deposits are typically credited instantly to within 5 minutes. Bank transfers may take 15–30 minutes. If you experience a delay, please contact support.

98k generally does not charge any processing fees on deposits. However, your payment provider (such as bKash or your bank) may apply their own transfer charges. Visit the deposit page for specific details.

Withdrawal requests are typically processed within 15 minutes to 24 hours. Mobile banking transfers are the fastest, while bank transfers may take a little longer. Some delays during peak hours are normal.

The minimum withdrawal amount is generally BDT 500, while the maximum daily limit is set separately. The higher your VIP level, the higher your withdrawal limit. Contact the support team for the latest information.

Withdrawals are usually rejected due to unmet bonus wagering requirements, a pending account verification, or incorrect payment details. Contact the support team and they'll explain the reason and resolve it promptly.

Yes, for security purposes, identity verification (KYC) may be required for large withdrawals made for the first time. You will need to submit a copy of your National ID or passport. Once verified, it will not be required for future withdrawals.

98k offers an attractive welcome bonus for new members, including a first deposit match bonus and free spins. To see the latest offers, Promotions Page Visit us.

Wagering requirements mean you must place a certain amount in bets before withdrawing bonus funds. For example, a 30x wagering requirement on a 1,000 BDT bonus means you need to wager 30,000 BDT. The terms for each bonus are on the promotions page mentioned.

Logging into 98k every day automatically adds a daily login bonus to your account. The longer your consecutive login streak, the higher the bonus. Missing a day will reset your streak.

Share your referral link or code with a friend. Once they register and make their first deposit, you'll receive a referral bonus. The more friends you refer, the more bonuses you earn. Visit the promotions page for full details.

98k offers slots, Live Casino, Sports Betting, fishing games, and many more categories. Enjoy hundreds of popular slots, roulette, blackjack, baccarat, and live games with real dealers.

Yes, all games on 98k are fully supported on mobile. Downloading the app delivers an even smoother experience, and you can also play directly in your browser — compatible with both iOS and Android devices.

Yes, 98k's Live Casino section lets you play in real time with professional live dealers. HD video streaming and interactive chat bring you the authentic casino experience.

Start by checking your internet connection. Clear your browser cache and cookies, then refresh the page. If you're using the app, make sure it's up to date. If the problem persists, contact the support team with a screenshot.

Yes, 98k uses SSL encryption to keep all data secure. The platform operates in a licensed and regulated environment, with all financial information fully encrypted.

Go to Account Settings, open the "Security" section, and enable two-factor verification. You can set up 2FA using an OTP sent to your mobile number or through an authenticator app. Keeping this enabled significantly improves your account security.

Change your password immediately and enable 2FA. Then notify the support team with full details — they will investigate your account and take prompt action. Check your connected devices list and remove any unrecognized devices.

No. 98k never sells or shares your personal information with third parties. Only limited data may be used when required by law or for security verification purposes. For more details, Privacy Policy here.